Privacy Policy

This Privacy Policy describes how, when and why I collect, use, and share information when you contact me through HotsnowflakeCreative.com or its related sites and services. This policy does not apply to any third party services including Amazon or Etsy. 

Information I Collect

To fulfil a service, you must provide certain information to me such as your name and email address. I also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.  

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as to provide customer support;

• following your consent, which you may revoke at any time, by signing up for my mailing list;

• to comply with tax requirements or any legal obligations, court orders or in connection with a legal claim;

• for the purpose of my legitimate interests, if they are not overridden by your rights or interests, such as providing the services you request and to improve my services.

Information Sharing and Disclosure

I will not share your information for marketing purposes with other companies.

I may share your personal information as necessary and under limited circumstances, for:

• Business transfers, as part of a sale or merger transaction of my business, only to the extent permitted by law.

• Compliance with laws, if necessary to: (a) respond to legal process or government requests; (b) enforce agreements, terms and policies; (c) to address fraud or illegal activity, security, or technical issues; (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information for as long as necessary to provide you with my services or to comply with legal and regulatory obligations as described in this Privacy Policy. For use of this website I generally keep your data for a 2 year time period.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in other jurisdictions including those with different data protection and government surveillance laws than your jurisdiction. 

Your Rights

Certain territories, including the EU, allow you a number of rights in relation to your personal information which apply generally. Your rights include;

• Access and receive a copy of the information I hold about you by contacting me (as below).

• Change, restrict my use of or request I delete information I hold about you. Except in circumstances where I am required to store data for legal reasons.

• Object to my processing of some of your information based on my legitimate interests and/or receiving marketing messages after your consent has been given. In such cases, your personal information will be deleted unless I have legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain or raise a concern about my use of your information with your local data protection authority.

Marketing

I would like to send you information about products and services that may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. If you no longer wish to be contacted, please click the unsubscribe link at the bottom of any our marketing emails or email hello@hotsnowflakecreative.com with your unsubscribe request.

Cookies

Cookies are used to track a visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies and the website www.allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

How to Contact Me

For purposes of EU data protection law, I, Christine Hassett (trading as Hotsnowflake Creative), am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello@hotsnowflakecreative.com.